AI in Healthcare- Transforming the Patient Experience
Location: Zoom Conference
Date: Thursday, April 21st
Time: Noon-1PM Pacific Time
AI has been put to use in all enterprises, with the healthcare industry being no exception. In this webinar, we will explore the application of AI as it pertains to conversational automation and analytics. We will discuss how providers can leverage the power of natural language processing to make significant improvements in the patient experience - from reducing (and eliminating) hold times, automating insurance verification via chat, and converting the pre-admissions workflow from long phone calls and paper forms to fluid and streamlined chat interactions. Plus, by harnessing the power of conversational analytics, we will share examples of how providers have achieved better insight into their patients' needs and ultimately make more informed, patient-centric decisions about service lines and strategic investments.
Speaker: Rebecca Clyde – Co-Founder & CEO, Botco.ai
Rebecca Clyde is the co-founder and CEO of Botco.ai, a startup offering intelligent chat nurturing solutions for healthcare enterprises. With more than 20 years in digital marketing in the technology industry, she is passionate about advancing women in tech and recently served 4 years as the co-managing director for Girls in Tech Phoenix. Prior to Botco.ai, Rebecca founded a digital marketing agency, Ideas Collide, now in its 15th year serving global enterprise clients. She was previously a marketing manager at Intel and holds an MBA from Arizona State University.