Multiple, Remote ServiceNow System Engineering Contract Opportunities

Now Hiring: Multiple, Remote Senior ServiceNow System Engineers
Must Be Based In US:  Yes
100% Remote: Yes
Contract Length: 6 months w/extension likely

• Provides evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements.
• Provides escalation support to Tier 1 and 2 engineers.
• Demonstrates creativity and takes initiative in problem solving.
• Resolves or facilitates resolution of complex problems for assigned program.
• Has a thorough and comprehensive mastery of supported platforms/products and environments.
• Focuses the majority of time on complex engineering, architectural and implementation tasks.
• Project assignments are large in scope and are highly complex. Provide exceptional customer service to end users, Business Stakeholders and other members of ITD.
• Perform daily production support activities. Participate in team on-call rotations.
• Perform patching and code deployments across all environments Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions.
• Coordinate implementation and support efforts between ITD Operations and other ITD teams.
• Conduct performance tuning and troubleshooting
• Provide oversight and facilitation of the ITD change management process as it applies to the ITD Operations team.
• Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines.
• Provide technical leadership and ownership of issues across multiple disciplines and technologies.
• Design, implement and maintain a comprehensive monitoring and alerting process across all ITD Operations platforms.
• With oversight from the Principle System Engineering and System Manager(s), initiate and facilitate strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development).
• Build new test and production environments on existing or new hardware as required.
• Identify automation opportunities and implement scripted solutions.
• Identify technical innovation and process improvement opportunities.
• Design and implement a comprehensive and ongoing release management and planning program.
• Utilize standard tools and methodology to develop system and support performance metrics.
• Demonstrate potential leadership qualities through team motivation, coaching, and mentoring.
• Demonstrate comprehensive knowledge & expertise with business processes and routines.
• Research and recommend appropriate System Administration best practices, and tools.
• Perform crisis management during high-severity operational incidents.

 
REQUIRED MINIMUM KNOWLEDGE, SKILLS, ABILITIES AND TRAINING:

• Ability to develop and organize written documentation and procedures is required.
• Ability to exercise good judgment in determining work and problem resolution priorities and approaches.
• Demonstrates a customer service approach to service delivery and effectively communicates with our customers on requests and incidents.
• Strong conflict resolution skills.
• Ability to multi task in a fast paced work environment.
• Team player will work close in team environment

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